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Privacy Statement

Last Revised 1 May 2021 is are operated by Ventra Capital Pty Ltd (ACN 624 943 675) ("Ventra") which is bound by privacy laws applicable to it.

Ventra provides online client and investor (collectively users) portal to enable use to access their accounts details online.

Any personal information that you provide under Ventra' services provided through its website -, (the Website) may be collected, used, disclosed and handled by Ventra in accordance with this Privacy Statement.

This Privacy Statement sets out Ventra's policies relating to the collection, use, disclosure and handling of personal information. It applies to your conduct on the Website and is in addition to, and should be read in conjunction with, Ventra's Terms of Use.

Unless otherwise defined in this Privacy Statement, all capitalised terms have the meaning in the Terms of Use.

Ventra respects the privacy of Registered Users of the Website and recognises that you may have rights in relation to your personal information. The following sections describe how we will generally handle personal information and safeguard your privacy.

User Consent

By using or accessing the Website, you agree to the terms of this Privacy Statement and expressly consent to the collection, processing, use and disclosure of your personal information in accordance with this Privacy Statement.

Collection Of Information

We only collect personal information that is necessary for our functions or activities and we do so only by lawful and fair means and in an unobtrusive way. Ventra collects information (which may or may not be personal information) about you in the following ways:

  • When you register with or use Ventra, we collect personal information such as your name, email address, telephone number, address and any other personal or preference information that you voluntarily provide to Ventra through the Website or to a Ventra services partner.

  • When you visit Ventra Website, we may collect your browser type and IP address. This information is gathered for all Ventra users and is used to manage the Website, track usage and improve Ventra Website and services. In addition, Ventra stores certain information from your browser using cookies.


Cookies are pieces of data stored on your computer that are sent from the Website that you view. Ventra uses session Cookies, which terminate once you close your web browser, and also persistent Cookies that store your login details to make it easier for you to login the next time you visit Ventra. You can remove or disable Cookies using the settings on your web browser, however, if you choose to do this you may not be able to take full advantage of the functions on the Website.

If you have not identified yourself on Ventra's Website, such as registering or logging in as a Registered User, the information we collect about you remains anonymous.


  • When using Ventra services, information may be collected by one of our third party organisations, including financial service providers such as banks or payment gateways for securing payment of products or services

Use And Disclosure Of Your Information

Ventra holds, uses and may disclose personal information primarily for the purpose of providing or enhancing our Services to you and providing support or information you may have requested or indicated an interest in receiving. We will not disclose any information about you outside Ventra or its operating companies without your permission unless:

  • it is required or permitted by law;

  • we receive a bona fide request from an appropriate government or regulatory body or agency;

  • we believe it is necessary in order to offer you the Services;

  • we suspect that your use of the Website or Services is in breach of the Terms of Use;

  • it is to protect the rights or property of Ventra and any Ventra user;

  • it is otherwise permitted or contemplated under the Terms of Use; or

  • it is to lessen or respond to a serious threat to a person's health or safety, or to prevent actual or suspected fraud or any other actual or suspected illegal activity perpetrated through or in connection with the Website or Services or otherwise to protect the property of Ventra.


We will not share your personal information with any non-affiliated third party except where permitted or allow a non-affiliated third party to promote its products and services directly to you without your express consent.

There are occasions where we may share your personal information outside your country of residence as part of providing Ventra services. This includes sharing your information with our overseas Software Developers/Support (which may include but not limited to Australia, Vietnam, and United State) in addition to our contractors and third party services providers(which may include overseas contractors or service providers including in Australia, Vietnam and the United Kingdom) who act on our behalf or provide services to us, including data processing and global technology or support services.


Ventra will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so, we are required by law to disclose such information, or if it assists Ventra to deliver our products and services. We have carefully considered the outside organisations we have partnered with and know that they too respect our customer’s privacy. Some examples of the types of organisations include:

  • Financial services providers, such as banks or third party supplier for securing payment of the products or services we provided to you.

  • Government Agency such as ASIC and ATO.


Note that these organisations may change from time to time.

Not with standing anything in this Privacy Statement, Ventra reserves the right to transfer your personal information to a successor that acquires rights to such information as a result of the sale of Ventra, a material change in control of Ventra or the sale of substantially all of its assets to that successor.  

Keeping Your Information Secure

Ventra will take reasonable steps to safeguard any personal information that we hold about you. Your personal information is stored on secure servers that are protected in controlled facilities.

Our employees and contractors will only have such access as is required for them to perform their duties. However, you acknowledge and agree that Ventra will not be responsible for any unauthorised access to your personal information.

In addition, your information and Registered User details are protected by a password that has been selected by you. It is your responsibility to keep this password confidential and to immediately notify us if there is any unauthorised use of your account by any other person.

Access, Correction Or Deletion Of Your Information

As a Registered User of Ventra, you may access, modify, correct, delete and/or update your profile information at any time by logging into your account.

Ventra may retain backup copies of any information that you delete for a reasonable period of time, however, this information will not be generally available to other users of the Website.

You may opt out of any marketing communications.


The Website may contain links to other websites. You acknowledge and agree that these Website are not under the control of Ventra and that Ventra is not responsible for the privacy practices of websites linked to our Website.

When linking to another website, you should read the terms and conditions and privacy statement of that website before disclosing any personal information. This Privacy Statement applies only to information collected by Ventra.    

Third Party Advertising

You acknowledge that third party advertisers may present advertisements on the Website and/or set and access cookies on your computer. Ventra does not have access to or control over the cookies that may be placed by third party advertisers.

This Privacy Statement only covers the use of cookies by Ventra and does not govern the use of cookies or other tracking devices by any third party advertisers.

Changes To This Privacy Statement

Your use of Ventra Website and Services, and any dispute arising from it, is subject to this Privacy Statement and our Terms of Use, including all dispute resolution, limitation of liability and governing law provisions.

Ventra reserves the right to change this Privacy Statement at any time. Any changes or clarifications to this Privacy Statement will be posted on this page and we will indicate at the top of this page the date this Statement was last updated. Therefore, you are encouraged to periodically review our Privacy Statement to see if any changes have been made.

If you object to any changes that are made to this Privacy Statement, you must cease using our Website and/or Services. Continued use or access to our Website or Services after notice of any such changes will constitute your acknowledgment and agreement to be bound by the new or modified terms.

Contacting Us

If you would like to know more about the way we handle personal information, have a complaint about a suspected privacy breach or if you have any questions or comments regarding this Privacy Statement, please contact our Data Protection Officer at We will review your query and endeavour to respond within a reasonable time.

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